Conflict Engagement for Health Professionals
A Professional Certificate Program
Spring: March 15-18, 2012 and April 26-29, 2012 in Palo Alto, CA
Fall: September 20-23, 2012 and November 1-4, 2012 in Minneapolis, MN
A collaborative project of the Hamline University School of Law's Dispute Resolution and Health Law Institutes and EHCCO - Emerging HealthCare Communities
Program Description
This program is an in-depth, transformative learning program designed to creatively advance the levels of collaborative practice and conflict competence among health professionals and industry leaders who are responsible for:
- improving patient safety,
- achieving accountable care,
- developing healthy work environments, and
- creating a resilient workforce.
The program provides health professionals with the opportunity to integrate existing professional competencies with theories, skills, mindsets and techniques necessary for effectively addressing the relational dynamics that impact patient care and that define the culture of healthcare.
Benefits of Attending the Program
The overall program objectives have been selected to provide benefit to healthcare organizations in addition to supporting the professional development and personal growth of the participants.
At the conclusion of this program, participants will be able to:
- Develop a strategic approach to conflict management in healthcare organizations as a means of improving patient safety, creating healthy work environments, promoting accountable care and containing costs
- Identify frames for engagement, models for understanding conflict dynamics, and strategies for preventing escalation and mitigating the impact of conflict within the healthcare organization
- Integrate conflict competencies with established healthcare ethical principles and practices
- Utilize collaborative strategies as a key leverage point for shifting the underlying healthcare culture and creating accountable care
- Identify recurring patterns of high conflict behavior and adopt strategies for addressing these patterns and their impact on the organization
- Expand personal capacity for effectively engaging in conflict, building on existing competencies and professional values
- Demonstrate an enhanced ability to convene conversations to support effective conflict engagement among members of your healthcare community
- Apply conflict theory and strategies to the development of conflict competent leadership groups and healthcare organizations
- Identify the role of coaches, conflict specialists and a community of practice in supporting ongoing learning among healthcare professionals
What Makes This Program Unique?
The program's learning focus...
This professional development program builds on existing competencies, values and ethics common to health professionals. It is aligned with the emerging issues dominating the healthcare industry; and deepens the capacity for engaging in conflict and addressing the relational dynamics that permeate the healthcare culture.
Our intention is to go beyond traditional training. The program integrates transformative learning approaches as a means of promoting acquisition and application of new knowledge, perspectives, and behaviors. Mentor-coaches and an ongoing community of practice support learners during and after the program.
Learning approaches that are integrated into the format of the program include:
- Individual assessment,
- Critical reflection,
- Discernment and analysis,
- Appreciative inquiry,
- Collaborative dialogue,
- Improvised simulation with coaching and feedback, and
- Applied learning in the workplace.
The best learning occurs when there is partnership among all participants so that everyone learns from each other- a learning community. The program faculty makes use of a mentor/coach model to facilitate learning and support open inquiry and collaborative learning. Emphasis is placed on creating a transparent, safe, engaging, and fun learning environment!
The program design…
The program has been intentionally designed to meet the unique needs of health professionals and to be congruent with the realities of professional practice and the overarching culture found in healthcare organizations. As such, the program:
Is evidence-based and integrates theory and best practices drawn from:
- Complexity science and systems safety
- Dispute resolution and negotiation
- Organization development
- Leadership development
- Appreciative inquiry
- Clinical and professional ethics
- Transformative learning and adult development
- Social learning theories including communities of practice
Is developed and taught by experienced healthcare professionals with subject matter expertise and decades of practical experience as mediators, coaches and conflict engagement specialists.
Participants are interviewed to ensure a good fit between their experience, overall learning goals and the format and focus of the program.
Is supported by a community of practice dedicated to collective learning, and ongoing personal and professional development.
The program philosophy…
Successful engagement in a dynamic and complex world requires that we engage fully and that we develop our professional competency from the inside out by anchoring our efforts in our purpose, passions, strengths, and values.
Becoming a healthcare professional requires that we model a commitment to ongoing learning and strengthen our capacity to critically reflect, remain curious, embrace diversity, and adopt new perspectives and behaviors at all stages of our career.
Our efforts in designing and delivering this program are informed by our commitment to continual learning and our common foundational ethic of primum non nocere - first, do no harm.
For more information
Kitty Atkins
651.523.2897
katkins@hamline.edu