Conflict in healthcare organizations cannot be separated from the core work of health professionals and the relational nature of that work. Working with healthcare conflict presents unique challenges that are reflective of the culture of healthcare and the way in which healthcare professionals accomplish their task of helping others heal. Cultivating conflict competence among health professionals requires alignment with these realities and an appreciation of the challenges and opportunities involved in helping them engage at the level of relationship.
Debra Gerardi, RN, MPH, JDPresident and Chief Creative Officer, Emerging HealthCare Communities (EHCCO)
This program is an in-depth, transformative learning program designed to creatively advance the levels of collaborative practice and conflict competence among health professionals and industry leaders who are responsible for the following:
Improving patient safety
Achieving accountable care
Developing healthy work environments
Creating a resilient workforce
The program provides health professionals with the opportunity to integrate existing professional competencies with theories, skills, mindsets and techniques necessary for effectively addressing the relational dynamics that impact patient care and that define the culture of healthcare.
Spring 2013 Program: Palo Alto, Calif.Stanford Hospital & Clinics Center for Education
Spring 2013 Schedule at a Glance
Fall 2013 Program: Minneapolis, Minn.Hamline University Executive Center
Fall 2013 Schedule at a Glance
Note: Participants are required to complete all four components of the program to receive the certificate.
The overall program objectives have been selected to provide benefit to healthcare organizations in addition to supporting the professional development and personal growth of the participants.
At the conclusion of this program, participants will be able to:
Develop a strategic approach to conflict management in healthcare organizations as a means of improving patient safety, creating healthy work environments, and promoting accountable care and containing costs;
Identify frames for engagement, models for understanding conflict dynamics, and strategies for preventing escalation and mitigating the impact of conflict within the healthcare organization;
Integrate conflict competencies with established healthcare ethical principles and practices;
Utilize collaborative strategies as a key leverage point for shifting the underlying healthcare culture and creating accountable care;
Identify recurring patterns of high conflict behavior and adopt strategies for addressing these patterns and their impact on the organization;
Expand personal capacity for effectively engaging in conflict, building on existing competencies and professional values;
Demonstrate enhanced ability to convene conversations to support effective conflict engagement among members of your healthcare community;
Apply conflict theory and strategies to the development of conflict competent leadership groups and healthcare organizations;
Identify the role of coaches, conflict specialists and a community of practice in supporting ongoing learning among healthcare professionals.
This professional development program builds on existing competencies, values and ethics common to health professionals. It is aligned with the emerging issues dominating the healthcare industry; and deepens the capacity for engaging in conflict and addressing the relational dynamics that permeate the healthcare culture.
Our intention is to go beyond traditional training. The program integrates transformative learning approaches as a means of promoting acquisition and application of new knowledge, perspectives, and behaviors. Mentor-coaches and an ongoing community of practice support learners during and after the program.
Learning approaches that are integrated into the format of the program include:
Discernment and analysis
Improvised simulation with coaching and feedback
Applied learning in the workplace
The best learning occurs when there is partnership among all participants so that everyone learns from each other - a learning community. The program faculty makes use of a mentor/coach model to facilitate learning and support open inquiry and collaborative learning. Emphasis is placed on creating a transparent, safe, engaging, fun learning environment.
The program has been intentionally designed to meet the unique needs of health professionals and to be congruent with the realities of professional practice and the overarching culture found in healthcare organizations.
The program is evidence-based and integrates theory and best practices drawn from:
Complexity science and systems safety
Dispute resolution and negotiation
Clinical and professional ethics
Transformative learning and adult development
Social learning theories including communities of practice
The program is developed and taught by experienced healthcare professionals with subject matter expertise and decades of practical experience as mediators, coaches and conflict engagement specialists.
Participants are interviewed to ensure a good fit between their experience, overall learning goals and the format and focus of the program.
Is supported by a community of practice dedicated to collective learning, and ongoing personal and professional development.
Successful engagement in a dynamic and complex world requires that we engage fully and that we develop our professional competency from the inside out by anchoring our efforts in our purpose, passions, strengths, and values.
Becoming a healthcare professional requires that we model a commitment to ongoing learning and strengthen our capacity to critically reflect, remain curious, embrace diversity, and adopt new perspectives and behaviors at all stages of our career.
Our efforts in designing and delivering this program are informed by our commitment to continual learning and our common foundational ethic of primum non nocere - first, do no harm.
This blended learning program is composed of two on-site meetings accompanied by independent learning, small group learning, coaching sessions and applied practice in the workplace.
Spring 2013 Schedule
Fall 2013 Schedule
Tuition for the program is $7,500. Assessments, coaching and course materials are included in this price. Books, lodging, travel and meals are separate. Group discounts may be available; call for more information.
A $250 non-refundable deposit must accompany the completed application. The tuition deposit will be deducted from the total tuition amount. This deposit will only be returned if the applicant is not accepted into the program. The balance of the tuition is due one month prior to the first day of class after which no refund will be made.
Participants are required to complete the following:
1. Professional Learning Portfolio
Each participant will complete a learning portfolio tracking their learning goals, learning activities, reading, coach and peer feedback and personal reflections.
Learning objectives for each individual will include the application of theory and practice to their own workplaces, with subsequent review and feedback by program faculty.
2. On-site Learning Sessions
Attend both on-site learning sessions.
3. Applied Learning Activities
Conflict assessments: Conflict Dynamics Profile and Thomas-Kilmann conflict mode instrument
Participation in coaching clinic calls between the on-site sessions
Conversations with faculty coaches
Application of learning objectives to the workplace with feedback and reflection
This program is for experienced health professionals. Applicants need not be clinicians, but they must have sufficient experience and understanding of healthcare organizations and clinical practice to be familiar with terminology and issues familiar to most health professionals. There are no prerequisites for this program. As a professional certificate program, no academic credit is conferred.
This interprofessional learning program is primarily designed for experienced healthcare professionals who are in mid-level managerial, administrative, executive, or senior clinical or faculty positions within their organizations. Ideally, participants will come with sufficient professional experience to provide a context for applying conflict theory and practice in complex healthcare environments. Participants include current and aspiring leaders in a wide spectrum of healthcare organizations including:
Healthcare executives and board members
Administrators and senior managers
Physician and nurse leaders
Patient safety professionals
Quality and risk management professionals
Submit the completed application form along with the $250 non-refundable deposit* to:
Dispute Resolution InstituteHamline University School of Law1536 Hewitt Ave., MS-D2004Saint Paul, MN 55104
*Only applicants NOT accepted into the program will be refunded the $250 deposit.
This program is approved by the California Board of Registered Nursing, Provider Number CEP12165 for 42 contact hours.
This program is a collaborative project between the Hamline School of Law's Institutes for Health Law and Dispute Resolution and EHCCO, Emerging HealthCare Communities. As partners, we are blending the reputation and contributions of two nationally-ranked academic institutes with the depth, expertise and experience of a professional community of practice composed of healthcare conflict specialists, educators, researchers, and clinicians. Program faculty are founding members of EHCCO and internationally recognized subject matter experts in the area of conflict engagement in healthcare.
Kitty AtkinsDRI Associate DirectorPhone: 651-523-2897
Debra BerghoffDRI Program Manager
Dispute Resolution Institute
Hamline University School of Law
1536 Hewitt Ave., MS-D2004
Saint Paul, MN 55104
Benefits of Attending the Program
Continuing Education Credits
How to Apply
Program Dates and Schedule
What Makes This Program Unique
Who Should Attend
Why Conflict Engagement Now (PDF)
The techniques and theory presented in this program helped me improve my ability to hear all perspectives and create a safe environment for collaboration which facilitates engagement of all the team members. I highly recommend the CEHP program for any professional who is interested in learning how to more effectively collaborate in the work environment.
Laura Zitella, MS, RN, ACNP-BC
Lead Advanced Practice Provider, Inpatient Hematology/Oncology
Oncology Nurse Practitioner
Stanford University Medical Center
I am an academic physician in both a university and teaching hospital. Conflict is pervasive in both of these environments. Relationship-based conflict resolution is, for me, the only effective approach in this environment. This program is very effective in establishing the foundations for that work and provides an understanding of conflict that is needed to engage in this complex system.
Bill Albritton, MD, PhD, FRCP(C)
Dean-College of MedicineUniversity of Saskatchewan
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